ViveReply combines cart recovery, RAG-powered AI support, omnichannel messaging, and deep Shopify integration into one platform — purpose-built for global ecommerce teams.
Automatically intercept lost revenue before customers disappear — across every channel.
ViveReply monitors your Shopify checkout events in real time via webhooks. The moment a customer abandons a cart, our AI agent crafts a personalized, human-like follow-up message that addresses the specific items left behind, answers common objections, and provides a deep-linked one-click checkout URL — all automatically.
Answer every customer question instantly — with factual, store-specific accuracy.
Our Retrieval-Augmented Generation (RAG) engine indexes your live Shopify catalog, shipping policies, FAQs, and return rules into a vector database. When a customer asks a question, ViveReply retrieves the exact relevant context and generates a precise, helpful answer in under one second — with zero hallucinations.
Win back dormant buyers with perfectly-timed, personalized outreach.
ViveReply tracks every customer's last purchase date and engagement history. When a buyer goes quiet for 30, 60, or 90 days (thresholds you define), our background workers automatically trigger a tailored win-back sequence referencing their purchase history, browsing patterns, and preferred products — no manual CSV imports required.
Every customer conversation in one place, no matter which channel.
ViveReply aggregates conversations from WhatsApp Business, Facebook Messenger, Instagram DMs, Telegram, live chat, and email into a single real-time dashboard. Your team can monitor AI conversations, intervene when needed, assign threads to agents, and track resolution metrics — all without context switching.
Understand exactly what drives revenue and what needs attention.
ViveReply's analytics dashboard surfaces the metrics that matter: recovered cart value, re-engagement ROI, channel performance, AI response accuracy, and agent resolution rates. Hourly and daily rollups run via BullMQ workers, giving you always-fresh data without query lag.
Real-time bidirectional sync keeps your AI agent perfectly in step with your store.
ViveReply registers 14 Shopify webhook topics at installation — covering orders, products, customers, fulfillments, and GDPR events. Changes to your store propagate instantly into our Redis-backed context layer, so your AI always replies with today's inventory, pricing, and policy data.
Start your 14-day free trial or book a personalized demo and we will walk you through every feature tailored to your store.