Terms of Service

1. Acceptance of Terms

By using ViveReply, you agree to these terms. If you do not agree, please do not use our service.

2. Service Description

ViveReply is an AI-powered chatbot platform enabling businesses to create and manage automated chat widgets.

3. User Responsibilities

• Maintain the confidentiality of your account info.
• You are responsible for all activity under your account.
• Ensure your use of ViveReply complies with all applicable laws.
• You own the content and data you provide.

4. Acceptable Use

You agree not to use ViveReply for any illegal or harmful purpose, as detailed in our Acceptable Use Policy.

5. AI Limitations & Disclaimer

ViveReply uses third-party AI models (e.g., OpenAI) to generate responses.

• Accuracy: AI may occasionally produce incorrect information. You are responsible for verifying responses.
• No Professional Advice: AI responses do not constitute legal or medical advice.
• Basis: The service is provided on an 'as is' basis.

6. Subscription & Billing

• Tiers: We offer various plans with message and chatbot limits.
• Payments: Processed via Stripe.
• Cancellation: You can cancel anytime via the dashboard.
• Refunds: Payments are generally non-refundable unless required by law.

7. Suspension & Termination

We reserve the right to suspend or terminate your account for violations of these terms.

8. Limitation of Liability

To the maximum extent permitted by law, ViveReply shall not be liable for indirect or incidental damages.

9. Changes to Terms

We may update these terms from time to time and will notify you of significant changes.

10. Contact Info

For questions, email us at support@vivereply.com.