Privacy Policy

At ViveReply, we respect your privacy and are committed to transparency about how we collect and process your data. Our goal is to provide a high-quality service without exploitation.

1. Data We Collect

  • Account Info: Name, email address, and billing details (handled by Stripe).
  • Communication Data: Messages sent to and from your chatbots for history display purposes.
  • Configuration Data: Logic and instructions you provide for your chatbots and n8n workflows.
  • Technical Data: IP addresses and browser info for security and performance monitoring.

2. Why We Collect It

  • To operate and maintain the ViveReply platform.
  • To verify your access and secure your account.
  • To process subscription payments.
  • To improve our AI models and user experience (Note: We do NOT use your private data for model training).

3. How AI Messages are Processed

When a user talks to your bot, the message is processed via third-party AI providers (primarily OpenAI).

  • Data sent to these providers is used solely for generating the response.
  • We follow strict data privacy standards.
  • We do not sell your message data.

4. Third-Party Services

  • AI Processing: OpenAI
  • Payments: Stripe
  • Automation: n8n
  • Hosting: Vercel/DigitalOcean
  • Analytics: Privacy-focused analytics.

5. Cookies & Analytics

We use essential cookies to keep you logged in. We do not use advertising cookies.

6. Data Retention

We retain data as long as your account is active. Upon account deletion, we purge your information from our databases.

7. User Rights

  • Access: Request a copy of data we hold about you.
  • Correction: Update incorrect information.
  • Deletion: Request deletion of your personal data.
  • Portability: Export your chatbot configurations.

8. Contact Info

For privacy-related inquiries, email us at privacy@vivereply.com.