Deliver instant 24/7 customer support, answer complex product and service inquiries from your knowledge base, capture high-intent leads, and hand off to human agents seamlessly.
Vivereply Chat is a multi-tenant cloud SaaS application that turns visitor questions into conversions. Equipped with a RAG knowledge engine and embeddable webchat widget, Vivereply Chat serves e-commerce brands, service providers, clinics, and hospitality businesses worldwide.
Static FAQ pages and slow email responses cause potential customers to abandon purchases or choose competitors.
Over 40% of visitor inquiries occur outside standard business hours when human support is offline.
Support teams waste hours repeating basic answers about pricing, availability, and business policies.
Legacy chatbots fail on non-standard phrasing, frustrating visitors with repetitive "I didn't understand" loops.
From visitor query to accurate resolution in milliseconds.
Upload PDF manuals, service guides, FAQs, or web pages. Our vector search indexes your documents so the AI agent gives factual, hallucination-free answers.
Available NowA lightweight, mobile-optimized chat widget customized with your brand colors, custom welcome greetings, and quick-reply action buttons.
Available NowMonitor active AI conversations, take over chats in real time, assign tickets to team members, and manage customer conversation logs from one dashboard.
Available NowTransparent breakdown of active features vs upcoming roadmap integrations.
Vivereply Chat is a multi-tenant cloud SaaS platform that provides AI-powered customer communication. It trains on your business documents and website content to answer visitor questions automatically, capture lead details, and escalate complex inquiries to human agents.
Vivereply Chat uses Retrieval-Augmented Generation (RAG). You upload your FAQs, product catalogs, or service guides into the Knowledge Hub. The AI agent searches these documents in real time to deliver accurate, context-aware answers.
Yes. Vivereply Chat includes a unified real-time agent inbox. If a visitor asks a complex question or requests human assistance, the AI seamlessly transfers the conversation to your human support team.
Yes. You can embed the lightweight Vivereply Chat webchat widget on any website (Shopify, WordPress, custom web apps) in under 5 minutes with a simple script tag.
Yes. Vivereply Chat is designed as the communication layer across Vivereply products. When connected to Vivereply Suite, it answers guest inquiries about room availability, amenities, and resort policies directly on your Suite booking site.
Create your account in under 2 minutes, upload your knowledge base, and deploy your AI customer support agent today.