Trust & Transparency

Trust is the foundation of every successful business relationship. At ViveReply, we build that trust through radical transparency in our operations and technology.

How AI Responses are Generated

  • RAG (Retrieval-Augmented Generation): We use your own documents to ground responses in truth.
  • Custom Prompts: You have full control over how your bot behaves.
  • Workflow Control: Using n8n, you can see the exact path a message takes—from trigger to final response.

Cost Control Policy

  • No Hidden Charges: What you see on your plan is what you get.
  • Usage Tracking: Real-time tracking in your dashboard shows exactly how much of your limit has been used.
  • Optimized Logic: We prioritize efficient prompt engineering to reduce token costs while maintaining quality.

Why Limits Exist

Limits aren't barriers; they ensure sustainability. They help us:

  • Maintain high performance for all users.
  • Manage our operational costs so we can offer affordable pricing.
  • Prevent platform abuse.

Open Source Tools Used

We are proud to support open source principles. ViveReply is deeply integrated with tools like n8n to give you maximum flexibility.

Security-First Mindset

  • Data Isolation: Your data is logically separated from other users.
  • Encrypted Channels: All communication between you and our servers is encrypted.
  • Selected Permissions: We only ask for the permissions necessary to run your workflows.

What ViveReply Does NOT Do

  • We do not sell user data.
  • We do not use your data for advertising.
  • We do not use your private chats to train global AI models.
  • We do not promise 100% accuracy (no AI can), but we give you the tools to monitor and improve it.